We at PMI® strive to provide the best product support possible. For as long as you use your PMI® recorders, you have unlimited phone support from the factory at no charge – seven days a week – twenty-four hours a day - every day of the year. If you do not find the answer to your question on our Web site, we encourage you to call us toll-free at 1-800-296-4120. You may also click on the following link to request support from a PMI® factory analyst. 
 Tools & TipsRecording Time Calculator: This allows you to select your recorder model and options, then it calculates how long the strip-charts will record based on whatever configuration you choose. Understanding Scanner Records: This guide will help you interpret the records produced by your scanner. Calculations: This paper explains the calculations that our scanners use. Eagle and Revolution hookup diagram: This is the latest hook-up diagram for these recorders. iVS-3 rev2, iVS-3/600P and ViP Hookup Diagram: This is the latest hook-up diagram for these recorders.
Communications troubleshooting : Try this list of tips before contacting technical support. Microsoft ActiveSync 4.5: Follow this link to download the latest version of Microsoft's ActiveSync.
WinScan - installation instructionsWinScan Version 1.89Download Winscan 1.89.7
Step 1: Download WinScan by clicking on the link above. (approx 2.9 MB). Step 2: Run WinScanInstall.exe to extract the WinScan set-up program and start installing WinScan. Step 3: Accept the defaults and install WinScan. Step 4: To start using WinScan, click on the WinScan icon created on your desktop.
Current Firmware Software and DocumentationPMI® equipment and software documentation is now available electronically. All documentation is on the WinScan CD included with each scanner shipped. As a PMI® equipment owner, you are free to print as many copies of the documentation as needed. Please note that as PMI® is the High Technology Leader for Power Quality Scanners/Recorders, advancements can happen quickly. PMI® posts new and enhanced documents to this site as soon as they become available. We have made some of our firmware available on this website. Select the firmware package for products in red in the following chart that correspond with either WinScan or ProVision™. This download will automatically extract the firmware files to the default location where WinScan or ProVision™ stores firmware files. If your product is not listed in red, please contact us at 1-800-296-4120 to receive the latest firmware for your PMI® product. Please have your scanner model and serial number available. 
ProVision™ Users - Click here to download latest firmware WinScan Users - Click here to download latest firmware | 
