Tech Support
PMI® Tech Support
We at PMI® strive to provide the best product support possible. For as long as you use your PMI® recorders, you have unlimited phone support from the factory at no charge — seven days a week — twenty-four hours a day — every day of the year. If you do not find the answer to your question on our Web site, we encourage you to call us toll-free at 1-800-296-4120. You may also click on the following link to request support from a PMI® factory analyst.
Frequently Asked Questions
For answers to the most common questions received by out technical support staff, browse our well-organized Frequently Asked Questions section.
Downloads
Download the latest PMI® software, drivers and device firmware. Here you will also find product manuals in PDF format, and helpful tools and technical documents such as hookup diagrams.
Online Tech Support Meeting
Sometimes you just need a little extra help. When you do, ask our friendly tech support staff to setup a Webex® online conference. Online conferences allow our support personnel to work in real time with you to work through whatever hardware, software or configuration issues you may have. Once they have setup the conference, they will provide you with a password. To enter the conference click on the Power Monitors Webex Meeting Center link below where you will find a list of all ongoing meetings. Click on your meeting name and provide the password. That's all there is to it.