Tech Support
PMI® Tech Support
At Power Monitors, Inc.® we strive to provide the best product support possible. As long as you use your PMI recorder, you have unlimited phone support from the factory at no charge, seven days a week, twenty-four hours a day, every day of the year. If you can't find the answer to your question on our web site, give us a call toll-free at 1.800.296.4120, and we"ll be happy to provide you with service tailored to your specific needs. Click here to request support from a PMI support analyst.
Power Quality Training
PMI's industry-leading power quality classes focus on the fine details of power quality analysis and are an excellent choice for even the most seasoned engineer. Each class is followed by a Q & A session so that our team can answer questions that are specific to your workflow or device.
Power Quality Training Sessions »
Online Technical Support Sessions
Sometimes you just need a little extra help. When you do, ask our friendly and knowledgeable technical support staff to setup a Webex online conference. These online conferences allow our personnel to work with you in real time to resolve whatever hardware, software or configuration questions you may have. Once the conference has been set up, they will provide you with a password. To enter the conference click on the Power Monitors Webex Meeting Center link located below. You will find a list of all ongoing meetings. Click on your meeting name and provide the password. That's all there is to it.
Online Technical Support Session »
Downloads
Visit our Downloads Page to download the latest PMI® software, drivers and device firmware. Here you will also find product manuals in PDF format, and helpful tools and technical documents such as hookup diagrams and recent white papers. To have upcoming white papers and technical documents e-mailed to you directly as they become available, send us an e-mail at theengineers@powermonitors.com.
Frequently Asked Questions
For answers to some commonly questions received by our technical support staff, browse our Frequently Asked Questions section. Here you'll find general information on topics like recorder hookup to firmware updates. Be sure to check back for updates to this section.