Tech Support


Questions


I get an "Object not set to an instance of an Object" error in ProVision

In ProVision, my Explorer / Devices menu has disappeared

How can I e-mail data files from ProVision?

Is my data deleted when I re-initialize my recorder?

How do I view existing WinScan data in ProVision?

How can I view the Max, Min or Ave plot in a recording?

Answers


I get an "Object not set to an instance of an Object" error in ProVision

  • If while working in ProVision you start getting a message popping up that says “Object not set to an instance of an Object” do the following.
  • Close ProVision.
  • Click on Start, ProVision, Shared ProVision Folder.
  • You should now see a Common Folder.
  • If you do not see the Common Folder then click on Start, ProVision, Private ProVision Folder.
  • Once you see the Common Folder, Double Click it.
  • Now delete four files.
  • DeviceTree.xml, DeviceTreeExpand.xml, Dockmanagerconfig.xml & Menu.xml.
  • You can now restart Provision and the Error should be gone.

In ProVision, my Explorer / Devices menu has disappeared

If you are in ProVision and one of your Menu’s / Display’s disappear do the following.

  • Click on the View Menu.
  • Find the Menu you are looking for.
  • If there is a Check Mark then Uncheck the Menu and then repeat the steps and recheck the Menu. This will put the Menu back to its default location.

How can I e-mail data files from ProVision?

To email files using Outlook, follow these steps:

  • In ProVision's Explorer window, under the "Data File Sources" node, right-click the "Recent Downloads" node.
  • Select "Open in Explorer" from the pop-up menu.
  • Right-click the file you wish to email.
  • Select "Send to" from the pop-up menu.
  • Select "Mail Recipient." This will create a new email message with this file as an attachment.

Is my data deleted when I re-initialize my recorder?

  • Data from previous recordings remains in the recorder, even after reinitalization, until the next two-minute countdown.

How do I view existing WinScan data in ProVision?

  • In ProVision, select the "File" menu, then the "Import" option.
  • Browse to the directory containing your WinScan files.
  • Highlight the folder and click OK.
  • When asked to add this folder recursively, click "Yes".
  • After the import process completes, the data can be accessed under the "Imported Files" node in ProVision's Explorer window.

How can I view the Max, Min or Ave plot in a recording?

  • From the Tools menu, choose "Select Plots".
  • Select the plot you wish to view. To make multiple selections, hold down the Control key.
  • Click OK.



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